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If your’re wondering about an order or our products, shoot us a message and we'lll get back to you within 24 hours. We are glad to help you!
Shipping
Generally, we ship all orders on the next business day. We do not ship on weekends. Once your order has been shipped, you will receive a shipping confirmation email with a link to track your shipment. If you haven't received a shipping confirmation, please check your spam folder first.
You can find more information here.
Package marked as delivered, but not found:
If you cannot find the package, please download the following form, fill it out, and send it to us via this contact form.
DOWNLOAD HERE
Shipment investigation
We will take care of a shipment investigation with DHL and get back to you as soon as possible. Please answer the following questions for us to proceed.
Your order has already been shipped.
If you need to update the house number, apartment number, or street within the same city, please contact DHL. They may be able to update your address during delivery or redirect your package to a branch or parcel locker. If your address is completely wrong, DHL will return your package to us, and we can either refund your order or resend it. Please contact us in this case.
SORRY!
We apologize sincerely for sending you the wrong product! We will take care of the issue immediately and either send you the correct product or refund the purchase price, whichever you prefer!
We apologize sincerely for sending you a damaged product! We will take care of the issue immediately and either send you a new and flawless product or refund the purchase price, whichever you prefer!
Returns
You can find all information about returns HERE.
